Returns & Refunds Policy

Last Updated: November 4, 2026

At By Morgans, your satisfaction is our priority.

We want you to feel confident and happy with every purchase. If an item doesn't meet your expectations, we offer a straightforward and transparent return process.

1. Our 30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

This gives you time to try on your items and make sure they are the right fit for you.

Our return policy is designed to provide a convenient shopping experience while respecting your rights under applicable consumer protection laws.

2. Return Eligibility

To qualify for a return under our 30-day return policy, items must meet the following conditions:

• Be unworn, except for reasonable try-ons.

• Be unwashed.

• Be in good condition.

• Have their original tags attached, if provided.

• Be returned in their original packaging whenever possible.

These conditions do not limit any rights you may have regarding defective, damaged, or incorrectly supplied products under applicable law.

3. How to Request a Return

To start a return, please contact our customer support team at:

info@bymorgans.com

Please include the following information:

• Your order number.

• Your full name.

• The email address used when placing your order.

• The item or items you wish to return.

• Whether you would like to request a return or exchange.

Our team will provide you with the necessary return instructions and the appropriate return shipping address.

Please do not send items back without first receiving the correct return address from our customer support team.

This helps us process your return as quickly and efficiently as possible.

4. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, return shipping costs are the responsibility of the customer.

The cost of return shipping depends on the shipping carrier and return destination.

We recommend using a trackable shipping service and keeping your proof of shipment until your return has been processed.

If you receive a defective, damaged, or incorrect item, we will provide an appropriate resolution, including covering reasonable return shipping costs where required by applicable law.

5. Sale and Discounted Items

Items purchased during our Black Friday Sale, seasonal promotions, or other special offers are also eligible for return within our 30-day return window, provided they meet the applicable return conditions.

Discounted items are subject to the same return eligibility requirements as regularly priced merchandise.

Your rights regarding defective or incorrectly supplied products remain unaffected.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team.

Exchanges are subject to product availability.

If your preferred replacement is unavailable, we will work with you to arrange an appropriate alternative or refund in accordance with our return policy.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible at:

info@bymorgans.com

Please include your order number and, if possible, photographs showing the issue.

Our team will review your request and offer an appropriate solution, which may include a replacement, refund, or another suitable resolution.

Nothing in this policy limits your rights under applicable consumer protection laws.

8. Refund Processing

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, your refund will be issued to your original payment method, unless another method is agreed upon.

Please allow up to 10 business days after approval for us to process your refund. Your bank or payment provider may require additional time for the funds to appear in your account.

Refunds will be processed in accordance with applicable laws and payment provider requirements.

9. Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@bymorgans.com.

We will do our best to accommodate your request if your order has not yet been processed or shipped.

If your order has already been shipped, you may request a return after delivery in accordance with our 30-day return policy.

Any applicable cancellation or refund rights provided by law remain unaffected.

10. Exceptions

Certain items may be excluded from our standard change-of-mind return policy where clearly disclosed before purchase and permitted by applicable law.

Examples may include:

• Personalized or custom-made products.

• Items that cannot be returned for hygiene reasons where a lawful exception applies.

• Other products specifically identified as non-returnable before purchase, where legally permitted.

These exceptions do not eliminate any applicable rights relating to defective, damaged, or incorrectly supplied merchandise.

11. Customer Support

Our customer support team is here to help with any questions regarding returns, exchanges, or refunds.

We aim to respond to all customer inquiries within 24 hours.

Email: info@bymorgans.com

Thank you for shopping with By Morgans. We appreciate your trust and look forward to helping you shop with confidence.

The By Morgans Team