Order Cancellations & Returns

Last Updated: November 4, 2026

At By Morgans, we value customer satisfaction and are committed to providing a transparent and enjoyable shopping experience.

We understand that sometimes you may change your mind about a purchase. That's why we offer a 30-Day Return Policy and provide assistance with order cancellations whenever possible.

1. Our 30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

This allows you to try on your items and ensure they meet your expectations.

Our return policy applies to both regularly priced and discounted items, including purchases made during our Black Friday Sale, subject to the eligibility requirements outlined below.

2. How to Request a Return

To request a return, please contact our customer support team at:

info@bymorgans.com

Please include:

• Your full name.

• Your order number.

• The email address used when placing your order.

• The item or items you wish to return.

• Whether you are requesting a return or exchange.

Our team will review your request and provide the appropriate return instructions and shipping address.

Please contact us before shipping your return to ensure it is sent to the correct location.

3. Returning Your Items

Once your return request has been approved, please follow the return instructions provided by our customer support team.

Items should be securely packaged to prevent damage during transit.

We recommend using a shipping service with tracking and keeping your proof of shipment until your return has been processed.

4. Condition of Returned Items

To qualify for a return under our standard 30-day return policy, items must:

• Be unworn, except for reasonable try-ons.

• Be unwashed and in good condition.

• Have their original tags attached, if provided.

• Be returned in their original packaging whenever possible.

These requirements do not limit any rights you may have regarding defective, damaged, or incorrectly supplied products under applicable law.

5. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, return shipping costs are the responsibility of the customer.

Return shipping costs may vary depending on the carrier and return destination.

If an item arrives damaged, defective, or incorrect, please contact our customer support team so we can arrange an appropriate resolution in accordance with applicable law.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method unless another arrangement is agreed upon.

Please allow up to 10 business days after approval for refund processing. Additional time may be required by your bank or payment provider.

Refunds will be handled in accordance with applicable consumer protection laws.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at:

info@bymorgans.com

We will do our best to accommodate cancellation requests before orders have been processed or shipped.

If your order has already shipped, you may request a return after delivery under our 30-day return policy.

Nothing in this section limits any cancellation or refund rights available under applicable law, including rights relating to delayed or unfulfilled orders.

8. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team.

Exchanges are subject to product availability.

If your preferred replacement is unavailable, we will help you explore alternative options or a refund in accordance with our return policy.

9. Return Exceptions

Certain products may be excluded from our standard change-of-mind return policy when clearly disclosed before purchase and permitted by applicable law.

These may include:

• Personalized or custom-made items.

• Certain hygiene-sensitive products where applicable.

• Other items specifically identified as non-returnable before purchase, where legally permitted.

These exceptions do not remove any rights customers may have regarding defective or incorrectly supplied merchandise.

10. Our Commitment to You

At By Morgans, we believe shopping should be simple, comfortable, and worry-free.

Our 30-Day Return Policy is designed to give you confidence when choosing pieces from our collections.

For complete information about return eligibility, shipping costs, and refund procedures, please review our Returns & Refunds Policy.

11. Contact Us

If you have any questions about cancellations, returns, or refunds, our customer support team is happy to assist.

By Morgans

Email: info@bymorgans.com

We aim to respond to all customer inquiries within 24 hours.

Thank you for choosing By Morgans.

The By Morgans Team